Refund policy

Returns & refunds — Patate Positive

Our promise: on top of your legal 14-day right to cancel, you have 30 days from delivery to change your mind. Just email info@patatepositive.com with your order number: we will refund you in full once the item is back with us, unused and in its original packaging. If an item arrives faulty or is not what you ordered, we cover the cost (in most cases a photo is enough, with no need to send it back).

Your right to cancel (Consumer Contracts Regulations 2013)

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods.

To exercise the right to cancel, you must inform us (Positive Evolution OOD, Blvd. Vitosha 78, Floor 1, Apartment 1, 1463 Sofia, Bulgaria, email: info@patatepositive.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an email). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back the goods, or (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you tell us about your cancellation. We will email you the return address when we receive your request. You will have to bear the direct cost of returning the goods (unless they are faulty or not as described). You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Faulty items

This does not affect your statutory rights under the Consumer Rights Act 2015. If something is wrong with your order, write to us at info@patatepositive.com — we reply quickly, and with a smile.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

— To Positive Evolution OOD, Blvd. Vitosha 78, Floor 1, Apartment 1, 1463 Sofia, Bulgaria, email: info@patatepositive.com
— I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)
— Ordered on (*) / received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date

(*) Delete as appropriate.