Politique de remboursement
RETURN POLICY
We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we accept returns under the following conditions:
Return Timeframe
You have 14 days from the date of receiving your order to make a return. After this period, we unfortunately cannot offer a refund or exchange.
Product Conditions for Return
To be eligible for a return, your item must meet the following conditions:
- Must not have been used.
- Must be in the condition you received it.
- Must be returned in its original packaging.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, etc.)
- Intimate or sanitary products, as well as hazardous materials (flammable liquids, gases, etc.)
- Gift cards, downloadable software, and certain health and personal care products.
Other Non-Returnable Items
In addition to the above exceptions, the following items are non-refundable:
- Books with obvious signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Refund Process
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you whether your refund has been approved or rejected. If approved, your refund will be processed and applied to your original payment method within a few days.
Delayed or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company, as it may take some time for the official refund to appear.
- Contact your bank, as processing may take some time.
If you have done all of this and still have not received your refund, please contact us at:
templeboutique.contact@gmail.com.
Sale or Promotional Items
Only regular priced items are refundable. Unfortunately, sale or promotional items are not eligible for a refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at templeboutique.contact@gmail.com.
Gift Returns
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the item returned. A gift voucher will be sent to you once the item is returned.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.
Return Shipping Costs
Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Shipping
We recommend using a trackable shipping service or purchasing shipping insurance, especially for items over €75. We cannot guarantee that we will receive the returned item without proof of shipping.
Please send your returns to:
templeboutique.contact@gmail.com.
Exchange Timeframe
The time it takes for your exchanged product to reach you may vary depending on your location. We will keep you updated on the status of your return and processing.